This reason code is used when a cardholder disputes a charge, claiming they were billed for a recurring transaction after canceling the subscription or for digital goods they did not authorize or receive.
This reason code is used when a cardholder questions the amount charged to their account, prompting the issuer to request additional information from the merchant.
This reason code applies when a transaction is disputed due to fraud involving a lost, stolen, or never received card, and the liability shifts under the EMV chip and PIN guidelines.
This reason code is used when an issuer initiates a retrieval request to gather documentation related to a transaction under investigation for potential fraud.
This reason code applies when an issuer receives documentation from the acquirer that doesn't relate to the disputed transaction or is incomplete due to a scanning error.
This reason code is used when an issuer disputes a second presentment from the acquirer, asserting that the necessary supporting documentation was not provided.
This reason code is used when an issuer receives supporting documentation from the acquirer that is too illegible to assess the validity of the second presentment.
This reason code is used when an issuer disputes a second presentment from the acquirer, claiming that the Acquirer Reference Data provided doesn't match the original transaction details, and no supporting documentation was received or required.
This reason code is used when an issuer requests documentation to assess a transaction's validity, often as a precursor to a potential chargeback or compliance case.
This reason code is used when a cardholder claims that a credit or refund they were expecting was instead processed as a debit or purchase, resulting in an additional charge to their account.