Add connected chargeback capability without building it internally
Extend your merchant proposition through referral, co-selling, white-label, resale or embedded delivery. Connected prevention, compliance and case management, around the payment stack you already run.
Discuss a partnership
Create new commercial value
Extend your merchant proposition with connected chargeback capability and open a new revenue line, without taking the build onto your own team.
Improve portfolio oversight
Connect prevention, compliance and case management across the merchant portfolio so you can intervene earlier and reduce operational pressure.
Reduce the internal build
Add chargeback capability around your existing payment stack, so engineering can stay focused on the product you already run.
Prevent more issues before they escalate
Ethoca and Verifi alerts help merchants spot issues earlier, before a dispute becomes a chargeback. Connect that prevention layer to the rest of the operation rather than running it as a standalone tool.
Resolve and recover the cases that remain
Case management, evidence workflows and representment help teams manage the disputes that still need handling, with clearer ownership and less manual work.
White-label or embedded delivery
Deliver the platform under your brand, or integrate the capability into the experience you already have. Stay in control of the merchant relationship without building the operation internally.
Connected capability for payment businesses
Built for acquirers, PSPs and PayFacs that need prevention, compliance and case management to work across the merchant portfolio.
1. Automated merchant onboarding
Enable prevention for merchant clients through a simple registration or API call. New merchants can be set up with Ethoca and Verifi alerts without a separate operational build.
2. Portfolio alerts and reports
See alerts and dispute activity across the merchant portfolio. When issues appear in more than one place, internal teams can notify merchants and adjust risk settings from a shared view.
3. Billing and usage tracking
Track alert usage per merchant and support billing calculations if you resell the capability. Usage reports can sit with your commercial model, or we can handle invoicing under a referral arrangement.
4. Issuer document request handling
Issuers sometimes ask for extra documents before a case moves on, such as a copy of a receipt. The platform centralises those requests so merchants can respond in time.
5. Alerts-to-action automation
Set portfolio-wide rules so routine cases can be handled consistently. For example, automatically refund low-value fraud alerts by default, then adjust the exceptions that still need review.
6. Compliance and monitoring tools
Help internal teams watch merchant chargeback ratios and scheme monitoring pressure across the portfolio, so you can intervene before compliance issues become more serious.
One connected platform across the chargeback operation
Shared data and workflows bring prevention, compliance, case management and recovery together, so partners can offer the capability without assembling it from separate tools.
APIs and embedding options
Connect chargeback capability into custom systems through APIs and webhooks, without replacing the payment stack you already run.
Reporting and portfolio analytics
Shared data across alerts, cases and payments gives internal teams a clearer view of merchant health, disputes and operational performance.
Credits for invalid alerts
Avoid unnecessary alert costs. Invalid or duplicate alerts are credited automatically, so you pay for alerts that add value.
Multi-merchant dashboard
Give internal teams and merchants one connected operating environment across MIDs, cases and prevention activity.
Export dispute and performance data
Pull dispute, alert and performance data out of the platform so it can sit alongside the reports and systems you already use.
Customer and bank-facing digital receipts
Give issuers a clearer “what happened” story before a dispute escalates, helping prevent more issues from becoming chargebacks.
Built to integrate: API and white-label
Flexible integration for complex payment environments, with white-label or embedded delivery around the systems that already work.
1. API documentation and sandbox
APIs cover the main partner workflows: creating merchant accounts, retrieving alerts, submitting representments and pulling reports. A sandbox is available so your developers can test the integration before go-live.
2. Webhooks for real-time sync
Use webhooks when you want updates pushed into your own systems, such as a new alert or a change in dispute status, instead of polling for changes.
3. White-label customisation
Go beyond theming with custom domains, custom email sender addresses for notifications and feature configuration per partner, so the platform can sit under your brand.
4. Security and data segregation
Each partner’s data is kept separate. Merchants cannot see one another’s data, and partners cannot see each other’s data. That matters for acquirers and PSPs operating in regulated regions, including under GDPR.
5. Built to grow with the portfolio
The platform is built to sit alongside existing processors, gateways and MIDs, so the operating model can scale as the merchant portfolio grows.
Connected technology, real expertise
The platform handles the scale. Specialist payments and chargeback expertise helps you choose the right delivery model, implement it and get more from it over time.
Built around your stack
Connect chargeback capability without replacing the processors, gateways and systems that already work. Flexible integration for complex payment environments.
Faster to market
Referral, white-label or embedded delivery lets you add the capability through the model that fits, without a long internal build.
Discuss a partnership
Choose the model that fits your business: referral, co-selling, white-label, resale or embedded delivery. Ownership, delivery and commercial structure stay clear from the start.
Option 1
Referral
Introduce your customers to ChargebackStop. We manage sales, support and billing.
Option 2
White-label
Deliver the platform under your brand.
Option 3
Embedded API
Integrate the capability into your existing experience.
Commercial value for partners
Add connected chargeback capability to create new commercial value, reduce internal build and give merchants a clearer operating environment.
1. New commercial value
Extend your merchant proposition with connected chargeback capability and create a new revenue line through referral, resale or white-label delivery.
2. Stronger merchant relationships
Intervene before ratios, reserves or account pressure put strain between merchants and their payment provider.
3. Less operational pressure
Reduce manual case handling for internal teams and give merchants a clearer way to manage the cases that remain.
4. Clearer portfolio visibility
See more of the chargeback operation in one place, across prevention, compliance and case management.
5. Less internal build
Add the capability around your existing payment stack instead of asking engineering to recreate prevention, compliance and case workflows.
6. Earlier intervention
Connect the data and workflows so teams can act before disputes, ratios or scheme issues become more damaging.