Reason code

This code is used when an issuer initiates a retrieval request to gather documentation related to a transaction under investigation for potential fraud. It's a non-financial inquiry aimed at obtaining information to assess the legitimacy of the transaction before deciding on further action.

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To address a retrieval request under Reason Code 6341:​

• Provide Transaction Documentation: Submit a clear, legible copy of the original sales receipt or transaction record, including details such as the transaction date, amount, and description of goods or services provided.​
  
  
• Include Additional Relevant Information: If available, provide any correspondence with the cardholder related to the transaction, proof of delivery, or evidence of service fulfillment.​
  
  
• Highlight Security Measures: Detail any security protocols followed during the transaction, such as verification of identification, use of CVV codes, or address verification services (AVS).

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To minimize the risk of chargebacks under 6341:

• Implement Robust Fraud Prevention Measures: Utilize tools such as AVS, CVV verification, and 3D Secure authentication to reduce the risk of fraudulent transactions.​
  
  
• Maintain Clear Transaction Records: Ensure that all transaction records are detailed and easily accessible, including customer information and purchase details.​
  
  
• Monitor Transactions for Suspicious Activity: Regularly review transactions for unusual patterns or behaviors that may indicate fraudulent activity.​
  
  
• Educate Staff on Fraud Prevention: Train employees to recognize and handle potentially fraudulent transactions effectively.​

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