The latest news from ChargebackStop HQ

We're building the modern chargeback platform for scaling companies. Here we regularly share how we're doing that, our customers, industry news and more.

Insights
5 minutes

What's the Difference Between a Chargeback and a Refund?

Learn about what differentiates chargebacks from refunds and how to manage and prevent each one.
Insights
6 minutes

Chargeback Protection: Stripe vs Shopify vs Paypal

Learn about the benefits of chargeback protection and how the terms, fees, and coverage vary across companies
Insights
5 minutes

Amex Chargeback Guide

Learn the process of managing and preventing disputes with American Express, and how it is different from claims filed through other card networks
Customer Story
4 minutes

AiApply Reduces Chargebacks by 95% Within 2 Months

Learn how AiApply acheived a 95% reduction in disputes with ChargebackStop.
Insights
5 minutes

What's the Difference Between a Refund and a Reversal?

The difference between refunds and reversals is significant. Learn who initiates these transactions, how they are processed, and how to automate the system.
Insights
6 minutes

How Does the Bank (Credit Card) Dispute Process Work?

Explore the bank credit card dispute process from the cardholder's and merchant's perspectives. Learn to initiate, respond, and handle disputes automatically.
Updates

Launching our Stripe App

We're proud to announce our latest update to the platform deepening our integrate with Stripe with a Stripe App!
Insights
9 minutes

How to Get Started with Ethoca Alerts and Verifi RDR

Get started with Ethoca Alerts and Verifi RDR. Decide if you’ll build your own integration or use a chargeback prevention service.
Insights
6 minutes

Friendly Fraud: What, Why, and How to Prevent It

Explore the ins and outs of friendly fraud, its definition, reasons behind it, and effective strategies to prevent it.
Insights
6 minutes

Stripe Disputes: How to Handle and Prevent Them

Effectively handle and prevent Stripe disputes with our guide. Use tools like Stripe Radar and ChargebackStop.com to stop chargebacks before they happen.
Insights
6 minutes

BIN Attacks: What They Are and How to Protect Yourself

Discover the facts on BIN Attacks. Learn what they are, how they impact you, and effective strategies to protect yourself against them.
Insights
9 minutes

Chargeback Management Software: Insource vs outsource

Discover how outsourcing chargeback management software revolutionises your business. Learn about the benefits, including reducing costs and avoiding disputes.
Insights
5 minutes

Chargeback Insurance, Protection, & Prevention: What’s the difference?

Explore differences between chargeback insurance, protection, and prevention. Learn how to avoid chargebacks.
Insights
6 minutes

Issuer vs Acquirer vs Card Network: What’s the Difference?

Understand the differences between issuers, acquirers, and card networks, how they interact to process payments, and their impact.
Insights
5 minutes

Pre-Arbitration: The Final Chance to Overturn a Chargeback

Explore the critical phase of pre-arbitration in chargeback disputes. Understand the process, how to present your case, and strategies.
Insights
6 minutes

Chargeback Representment: The Entire Process Explained

Discover the process of chargeback representment. Learn how merchants can dispute unjustified chargebacks and gather the right evidence.
Insights
3 minutes

Proven Strategies to Prevent Chargebacks for Stripe Merchants

This article will guide you through the optimal Stripe setup for combatting chargebacks.
Insights
5 minutes

Visa Compelling Evidence 3.0: Fight Friendly Fraud Head-On

Explore Visa Compelling Evidence 3.0. Learn effective strategies to combat friendly fraud head-on.
Insights
4 minutes

What is a Chargeback and How Is It Avoided?

Explore our guide on chargebacks: what they are, how they impact merchants, and strategies to prevent them.
Insights
5 minutes

Stripe High-Risk Business: Best Practices for Avoiding Bans

Explore best practices for high-risk businesses. Avoid account bans. Follow Stripe's policies diligently.
Insights
5 minutes

Stripe Chargeback Fees: What You Need to Know

Discover what merchants need to know about Stripe chargeback fees. Learn about fee amounts, background information and prevention tips.
Insights
6 minutes

American Express Chargeback Reason Codes Explained

Unlock the mysteries of Amex chargeback reason codes. Learn what each code means & how to respond to disputes.
Insights
7 minutes

Mastercard MATCH List: What It Is—What You Can Do About It

Discover the reasons for the Mastercard MATCH list. Learn what it is, how you can end up on it, how to leave it, and how to avoid it in the
Insights
4 minutes

Mastercard Chargeback Guide: Fees and Time Frames

Learn about the Mastercard Chargeback Guide Merchant Edition. See why it’s difficult to find data on specific fees.
Insights
5 minutes

Mastercard Chargeback Reason Codes

Explore Mastercard Chargeback Reason codes. Learn the four Mastercard chargeback code categories.
Insights
4 minutes

Does 3D Secure Prevent Chargebacks?

Explore the use of 3D Secure in preventing chargebacks. See how it reduces fraud-related disputes. Understand 3DS’s limitations for all type
Insights
5 minutes

The Visa Fraud Monitoring Program (VFMP)

Explore the phases of Visa's Fraud Monitoring Program (VFMP). See how VFMP works, gain strategies for staying compliant, and avoid the VFMP.
Insights
4 minutes

Chargeback Fraud 101: What Businesses Need to Know

Explore Chargeback Fraud 101. This overview will help you understand, prevent, and dispute chargeback fraud. Learn how to prevent chargebac
Insights
5 minutes

Ethoca Alerts: Pre-chargeback alerts

Discover how Mastercard's Ethoca Alerts combats chargebacks. Compare Ethoca Alerts to Verifi RDR. Learn how to use both to optimise chargeba
Insights
5 minutes

How to Fight Chargebacks in 4 Basic Steps

Fight the complexities of chargeback disputes with a step-by-step guide, from gathering evidence to compelling responses. Learn how to avoid
Insights
4 minutes

Chargeback Rebuttal Letter: Process, Proof, and Prevention

Explore effective strategies for writing chargeback rebuttal letters, understanding the process, gathering proof, and preventing future disp
Insights
3 minutes

Visa Chargeback Reason Codes: A Complete List for Merchants

Explore each Visa Chargeback Reason Code. Learn effective strategies to handle chargebacks. Safeguard your business.
Insights
6 minutes

What is Verifi RDR (Rapid Dispute Resolution)?

Explore Verifi RDR (Rapid Dispute Resolution), an automated solution for efficient pre-dispute chargeback handling and improved merchant-custo
Insights
3 minutes

How to Prevent Chargebacks: 10 Top Tips

Discover our top 10 tips to prevent chargebacks, from clear communication to customer service to automated fraud detection
Insights
3 minutes

Protect yourself from card testing - Fraud prevention

Discover essential methods and FAQs to shield yourself from credit card testing fraud.
Insights
5 minutes

Visa Chargeback Rules: Fees, Time Limits, and More

Explore Visa chargeback rules, including fees, time limits, and dispute processes.
Insights
5 minutes

What is the Visa Dispute Monitoring Program? (VDMP)

Explore the Visa Dispute Monitoring Program (VDMP) and its role in reducing chargebacks, maintaining network integrity, and ensuring merchan
Updates
4 minutes

Launching Network Alerts

Today we are launching Network Alerts which help you avoid 99% of chargebacks.
Insights
5 min

How to avoid chargebacks in SaaS

Effectively combat chargebacks by proactively engaging with customers, collecting detailed transaction data, and ensuring transparency in bi
Insights
10 min

How I discovered the underground world of credit card network exploitation

SaaS companies face rising card testing attacks, with similar card parameters hinting at a possible bank leak. Stripe's Radar and custom rul
Insights
2 min

Navigating the World of Chargeback Reason Codes: Visa vs. Mastercard

Chargebacks, a protective shield for credit card users, can be puzzling for merchants. This post dives deep into the intricacies of chargeba
Insights
5 min

When too many chargebacks occur: Unveiling monitoring programs

Chargebacks impact businesses financially & reputationally. Visa & Mastercard offer monitoring, but understanding & preempting is key.