Prevent up to 95% of disputes with chargeback alerts.
Powered by Ethoca Alerts and Verifi RDR.
Chargeback prevention software that stops friendly fraud before it hits your account. Turn pre-dispute alerts into automatic refunds. Reduce chargebacks, protect your ratio, and stay focused on growth.
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Chargebacks prevented
Prevention coverage
All-in-one chargeback prevention tools.
Stop disputes before they become chargebacks. Our chargeback prevention software uses real-time alerts with automation that refunds or escalates based on your rules.
Ethoca Alerts prevent Mastercard disputes
Get real-time chargeback alerts and auto-resolve eligible disputes before they become chargebacks. Amex / Discover / Visa also supported.
Verifi RDR prevents Visa disputes
Visa Rapid Dispute Resolution (RDR) auto-resolves eligible disputes inside the network—before they become chargebacks.
Fraud Notifications (TC40/SAFE)
See fraud signals early to catch card testing, abuse, and repeat offenders before they hit your ratios.
Resolution rules, automated chargeback prevention
Set rules by amount, issuer, reason, product, or customer. Then auto-refund, flag, or escalate, without manual triage.
How do chargeback alerts prevent chargebacks?
Alerts intervene after a customer contacts their bank, but before the dispute becomes a formal chargeback. That window is where prevention happens.
A customer disputes a charge
They contact their bank due to fraud, confusion, delivery issues, or billing questions.
The issuer or network sends a chargeback alert
We receive alerts from issuers in real time
We match the alert to the transaction
We automatically enrich the alert with your order, billing, and customer data.
We resolve it automatically, or by manual review
Auto-refund eligible disputes, or flag cases for approval.
Alert resolved, chargeback avoided
You protect ratios, reduce fees, and avoid processor pressure.
Why choose ChargebackStop for chargeback prevention?
Most friendly fraud isn't true fraud, it's confusion, regret, or forgetfulness. Alerts let you resolve it before it costs you.
Official network partnership
We’re authorised to support Visa (Verifi) and Mastercard (Ethoca) programs, so you get faster enrolment and fewer middleman issues.
Integrated approach
Alerts, matching, enrichment, rules, reporting, all in one workflow. No spreadsheets, no manual chasing.
Tailored to your operation
Prevention rules that fit your business model, risk tolerance, and customer experience.
Proven effectiveness
Clear reporting on prevented disputes, auto-refunds triggered, and ratio impact.
No false billing
We filter duplicates and invalid alerts automatically, so you don’t pay twice.
Ongoing Innovation
We keep improving matching, automation, and controls as networks and programs evolve.
Frequently asked questions
We know your business runs on a stack of commerce tools – so we’ve made sure ChargebackStop plugs into that ecosystem effortlessly
Chargeback prevention alerts notify you when a customer disputes a charge, before the bank files a formal chargeback.
Here's the process:
1. A customer contacts their bank to dispute a transaction
2. The issuer sends a pre-dispute alert through networks like Ethoca or Verifi
3. You receive the alert with transaction details in real time
4. You have 24-72 hours to issue a refund and resolve the dispute
5. The case closes without a chargeback ever hitting your account
This approach stops chargebacks before they affect your ratio, avoiding fees and keeping your merchant account healthy. Most merchants using chargeback prevention alerts see dispute rates drop by 85-95%.
Ethoca Alerts and Verifi RDR are the two major chargeback prevention networks, each covering different card brands.
Ethoca Alerts:
1. Owned by Mastercard
2. Covers Mastercard disputes primarily
3. Also supports Visa, American Express, Discover & JCB alerts
4. Sends alerts when customers initiate disputes
Verifi RDR (Rapid Dispute Resolution):
1. Owned by Visa
2. Covers Visa disputes exclusively
3. Resolves disputes automatically inside the Visa network
4. Often resolves cases before you even see them
For complete chargeback prevention coverage, you need both. Together, Ethoca and Verifi RDR cover approximately 95% of card network disputes, giving you the best chance to stop chargebacks before they land.
Most merchants can start preventing chargebacks within days, not weeks.
Typical onboarding timeline:
Day 1: Connect your payment gateway or processor
Day 2: Configure automation rules (auto-refund thresholds, escalation triggers)
Day 3+: Alerts begin flowing and disputes start getting resolved
Because we're an authorized partner for both Visa (Verifi) and Mastercard (Ethoca) programs, enrollment is faster than going direct or through sub-resellers.
Once live, chargeback prevention works automatically. Alerts come in, rules process them, and eligible disputes get resolved, often without any manual work on your end. Book a call to see your estimated coverage and go-live timeline.
Start preventing & recovering chargebacks today.
See coverage, estimate savings, and get a go-live plan in one call. We're the chargeback prevention company trusted by 1,500+ merchants.
