This code applies when an issuer receives documentation from the acquirer that doesn't relate to the disputed transaction or is incomplete due to a scanning error. For example, if the documentation pertains to a different transaction or only part of the necessary information is provided, this code is used.
To address a chargeback under Reason Code 4903, provide clear and complete documentation that directly relates to the disputed transaction. This may include:
To minimize the risk of such chargebacks under reason code 4903: