Reason code

This code is used when an issuer requests documentation to assess a transaction's validity, often as a precursor to a potential chargeback or compliance case. It serves as a non-financial inquiry, allowing the issuer to gather information before deciding on further action.

‍

To address a retrieval request under Reason Code 6342:​

• Provide Transaction Documentation: Submit a clear, legible copy of the original sales receipt or transaction record, including details like the transaction date, amount, and a description of goods or services provided.​
  
  
• Include Additional Relevant Information: If applicable, provide any correspondence with the cardholder, proof of delivery, or evidence of service fulfillment.

Ensuring the documentation is complete and accurate can help resolve the inquiry without further action.

‍

To minimize the occurrence of retrieval requests under 6342:

• Maintain Detailed Records: Keep comprehensive and organized records of all transactions, including receipts, invoices, and communication with customers.​
  
  
• Ensure Clear Transaction Descriptions: Use recognizable business names and provide detailed descriptions of goods or services on transaction records to aid cardholder recognition.​
  
  
• Respond Promptly to Customer Inquiries: Address any customer concerns or questions about transactions quickly to reduce the likelihood of them initiating a retrieval request.

‍