This code is used when a transaction tied to a healthcare spending account is being audited. It applies to purchases made using an FSA or HSA card at a merchant using an Inventory Information Approval System (IIAS). The issuer is requesting item-level detail to verify that the purchase met the eligibility rules for the account.
It’s important to keep in mind that this is not a chargeback; it’s a request for documentation. If the merchant doesn’t respond or the documentation doesn’t support the transaction, it could escalate to a chargeback.
To respond, submit documentation that proves the items or services were eligible healthcare expenses:
To reduce the chances of IIAS-related retrievals under reason code 6343: