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Prevention
Pre-chargeback alerts that reduce your dispute rate by up to 95%.
Recovery
Fight chargebacks intellegently and increase your win rate.
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Our chargeback management platform with your branding for your customers
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Everything you need to know
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Resources and advice from us
Glossary
Explore terms, definitions and more.
Chargeback Reason Codes
Complete Guide to chargeback reason codes
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Dispute assistant
Help you collect compelling evidence for a dispute
BIN Lookup
Free tool to help with Bank Identification Number lookup
MCC Lookup
Free tool to help with Merchant Category Code lookups.
Refund Policy Generator
Generate honest and clear refund policies for your customers
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+44 20 3856 3367
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Basics
Introductory guides on chargeback fundamentals and key concepts.
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Insights
6 minutes
Acquirer vs Issuer: Understanding Their Roles in Payments
Understand the critical differences between acquirers and issuers in payment transactions. Learn their roles, responsibilities, and impact on merchants and consumers.
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Basics
6 minutes
Acquirer vs Issuer: Understanding Their Roles in Payments
Understand the critical differences between acquirers and issuers in payment transactions. Learn their roles, responsibilities, and impact on merchants and consumers.
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Basics
7 minutes
Merchant Acquiring: Full Guide for Merchants in 2025
Explore merchant acquiring and its role in credit card transactions. Learn what merchant acquirers do, how payments are processed, and key trends shaping 2025.
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Basics
9 minutes
How to Handle ACH Disputes and Strengthen Chargeback Defense
Learn how ACH (Automated Clearing House) payments work, the rules governing ACH disputes, and how merchants can effectively handle and defend against ACH chargebacks.
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Basics
7 minutes
Easy Accounting Tips for Chargebacks: Managing Journal Entries, Accounts, and Compliance
Understand chargebacks in accounting, their impact on revenue and cash flow, and best practices for tracking and prevention. Learn how to manage chargebacks efficiently with automated tools.
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Basics
4 minutes
Chargeback Rate: Industry Standards and What’s Acceptable
Understanding Chargeback Rates, Industry Standards and What’s Acceptable
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Basics
5 minutes
Chargeback Time Limits: A Guide for Merchants
Chargeback time limits are set by the card network, issuer, and reason code. In this post, we explore how these deadlines can shift—often around 120 days—and why they matter for merchants.
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Basics
7 minutes
Localized Payment Gateways: A Key to Minimizing Chargebacks in Global Markets
Merchant of Records (MoR) models are the foundation for businesses seeking to simplify global expansion while addressing one of the biggest challenges: chargebacks.
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Basics
5 minutes
What are return item chargebacks?
Learn what return item chargebacks are and how to deal with them effectively.
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Basics
5 minutes
Chargeback vs Refund: Difference Between Them
Learn about what differentiates chargebacks from refunds and how to manage and prevent each one.
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