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Prevention
Pre-chargeback alerts that reduce your dispute rate by up to 95%.
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Fight chargebacks intellegently and increase your win rate.
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Explore terms, definitions and more.
Chargeback Reason Codes
Complete Guide to chargeback reason codes
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Dispute assistant
Help you collect compelling evidence for a dispute
BIN Lookup
Free tool to help with Bank Identification Number lookup
MCC Lookup
Free tool to help with Merchant Category Code lookups.
Refund Policy Generator
Generate honest and clear refund policies for your customers
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+44 20 3856 3367
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Strategies and tips to stop chargebacks before they happen.
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Insights
7 minutes
How Does the Credit Card Dispute Process Work?(and What Merchants Need to Know in 2025)
Learn how the credit card dispute process works in 2025: From cardholder claims to chargebacks, representment, arbitration, and new rules from Visa and Mastercard.
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Prevention
7 minutes
The Excessive Chargeback Merchant (ECM) Program: What Merchants Need to Know
Learn how Mastercard’s Excessive Chargeback Merchant (ECM) Program works, including thresholds, assessments, exit strategy, and how to avoid costly penalties.
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Prevention
8 minutes
How to avoid chargebacks in SaaS
Learn how to avoid chargebacks for SaaS businesses. We cover clear billing, fraud detection, and dispute tracking SaaS tools to reduce SaaS chargeback risk and avoid SaaS billing issues.
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Prevention
6 minutes
Friendly Fraud: What, Why, and How to Prevent It
Friendly fraud has become one of the biggest financial threats to merchants, leading to lost revenue, chargeback fees, and reputational damage. This guide explains the causes of friendly fraud, the differences between accidental and intentional chargeback fraud, and actionable steps to prevent disputes.
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Prevention
8 minutes
Best Practices for Hotels to Avoid Chargebacks
Hotel chargebacks, driven by fraud, errors, and disputes, cause major revenue losses. Clear policies, secure payments, and strong records help prevent them, while solid evidence and timely responses improve dispute outcomes.
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Prevention
10 minutes
20 Chargeback Reasons: Why Customers File Disputes and How to Prevent Them
Common reasons customers dispute transactions, how to prevent them and what to watch out for.
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Prevention
5 minutes
Card Not Present Merchant Guide: Handling CNP Chargebacks
Learn about what card-not-present chargebacks are. Understand what makes American Express chargebacks different. Find chargeback fees and prevention strategies.
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Prevention
6 minutes
Merchant Chargeback Protection: Stripe vs Shopify vs Paypal
Learn about the benefits of chargeback protection and how the terms, fees, and coverage vary across companies.
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Prevention
5 minutes
Recommended Stripe Radar Rules for combating fraud
Card testing fraud can jeopardise your Stripe account. Learn what card testing is, why it's a threat, and how to use Stripe Radar to defend against it. Discover the best Radar rules to block fraudulent transactions and protect your business.
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Prevention
6 minutes
BIN Attack Fraud: What It Is & How to Prevent It
Discover the facts on BIN Attacks. Learn what they are, how they impact you, and effective strategies to protect yourself against them.
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