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Basics

Introductory guides on chargeback fundamentals and key concepts.

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Insights
7 minutes

How Does the Credit Card Dispute Process Work?(and What Merchants Need to Know in 2025)

Learn how the credit card dispute process works in 2025: From cardholder claims to chargebacks, representment, arbitration, and new rules from Visa and Mastercard.
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Basics
5 minutes

Chargeback vs Refund: Difference Between Them

Learn about what differentiates chargebacks from refunds and how to manage and prevent each one.
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Basics
5 minutes

What's the Difference Between a Refund and a Reversal Transaction?

The difference between refunds and reversals is significant. Learn who initiates these transactions, how they are processed, and how to automate the system.
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Basics
4 minutes

What is a Chargeback and How Is It Avoided?

Explore our guide on chargebacks: what they are, how they impact merchants, and strategies to prevent them.
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Basics
4 minutes

Chargeback Fraud 101: What Businesses Need to Know

Explore Chargeback Fraud 101. This overview will help you understand, prevent, and dispute chargeback fraud. Learn how to prevent chargebac
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