Data Processing

Jade Technologies LTD provides chargeback mitigation solutions, chargebacks alerts services and ancillary solutions on behalf of its Merchants (the “Services”).

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For the purpose of receiving the Services, Jade Technologies LTD acts as a processor and the Users using Chargebackstop services provide Us with access to certain transaction data, which we process on their behalf in a manner described below in accordance with the merchant’s privacy policy.

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A. The Personal Data we receive from the Merchant or Merchant systems:

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‍Jade Technologies LTD connects to Your Payment Processor and Payment Gateway and is granted access to the following data retained by the Merchant:

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1. your name;

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2. your address;

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3. your email address;

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4. your phone number;

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5. details of the disputed transaction;

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6. details of the disputed order – including content, shipping information, etc.;

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7. additional information related to your disputed transaction from the merchant;

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8. your transaction history with the merchant.

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B. How we use your Personal Data received from the Merchant

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‍The following list outlines the purposes for which We may process Personal Data about you based on a legitimate interest pursued by the Company or third parties:

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1. In order to raise an alert to Our Users.

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2. In order to improve the Services, We offer, as well as to offer new ones.

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We may use Personal Data about you in order to improve the services We offer, as well as for the purpose of offering new ones; such processing will include, inter alia, developing better models for addressing chargebacks, resolving disputes, and identifying fraud patterns. We may continue to do so, even if the agreement with the Merchant is terminated.

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3. In order to perform analysis, including statistical analysis. We use various analytical measures (including statistical ones) in order to make decisions on various issues, including improving existing services and introducing and developing new ones.

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C. Disclosing your Personal Data

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‍We may also share Personal Data about you with third parties that provide Us with the following services:

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a. Storage and hosting providers, including cloud computing services;

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b. IP address information;

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c. Support;

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d. CRM data management;

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e. Accounting and legal services; and

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f. Research, analytical, technical, and diagnostic services.

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‍The Company may also share certain aspects related to Personal Data about you with other merchants in order to optimise its Services and improve fraud detection.

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‍We also retain anonymized and de-identified data to improve our services, detect chargeback and fraud patterns and develop new offerings.

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D. Data Security

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We implement appropriate technical and organizational measures to ensure an appropriate level of security to Personal Data, taking into account the risks that are presented by processing, in particular from an accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored, or otherwise processed. We do not guarantee, however, that it will not be subject to a security event.

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If you have any questions regarding the information provided on this page and your rights, you may contact us at [email protected] and we will address it in due course.

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