Terms & Conditions

‍‍1. General

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‍Jade Technologies LTD offers chargeback mitigation solutions, chargeback alert services, and ancillary solutions (collectively, the “Services”) operated by Jade Technologies LTD registered at 7 Bell Yard, London, WC2A 2JR with registered company number 15043871., ("Company", "We", "Us" or "Our").

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These terms of use (the "Terms") govern your ("You", "Your", “Merchant” or “User”) use of the Services as well as our website (including subdomains) located at https://chargebackstop.com (the “Website”).

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These Terms should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms constitute a legally binding agreement between You and Us and that if You do not agree with any provision of these Terms, You shall immediately cease using the Services and the Website.  

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These Terms incorporate Our Privacy Policy and Data Processing Activities page and by agreeing to these Terms, You confirm that You also accept and agree to Our Privacy Policy and Data Processing Activities.    

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2. Eligibility

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2.1.     You are only entitled to use the Services and the Website, if You comply with all of the following:

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2.1.1.     You are at least 18 years old;

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2.1.2.     We have not closed or disabled Your Account (as defined below) in the past for any reason; and

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2.1.3.     You have the right, authority and capacity to enter into these Terms and to abide by all the terms and conditions of these Terms.

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3. Registration

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3.1.  In order to use the Services, You must connect your chosen data sources for use with Our Services and open an account (the “Account”).

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3.2.  When You register to the Services,You are required to complete certain details about Yourself, as further described in Our Privacy Policy. You will further provide information with respect to your payment gateway and payment processor or payment facilitator.

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3.3.  The information that You provide during the registration process must be accurate, up-to-date and complete. In addition, You will use a passwordless login, which, together with Your email address associated with Your Account (the “Access Information”),will constitute Your identification information for the purpose of logging into Your Account.

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3.4.     You are solely responsible for maintaining the confidentiality of your Account information and Access Information. You remain solely responsible for activity on Your Account with the use of Your Access Information. If You share Your email with anyone, We will not be held liable for any loss that may occur as a result thereof. You may not allow any other third party to use or access Your Account. You must notify Us immediately of any unauthorised access to Your Account, or any other breach of security.

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3.5.     It is Your responsibility to keep the email address associated with Your Account up to date, so that the Company can communicate with You electronically. You understand and agree that You forfeit the right to plead ignorance if You do not receive an electronic communication sent to You by the Company, because Your Account's email address is incorrect, out of date, blocked by Your service provider, or You are otherwise unable to receive electronic communications.

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4.     The Services‍

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4.1.     Jade Technologies LTD will process customer information on Your behalf for the purpose of addressing the chargebacks as provided by the Jade Technologies LTD DPA. You undertake and warrant that these processing activities are permitted under your Privacy Policy.

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5.     Fees

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5.1.     Jade Technologies LTD shall be entitled to fees for use of the service, fees for part months shall be apportioned on a daily usage basis.

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6.     Limitation of liability

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6.1.     Your use of the Website and/or the Services shall be at Your sole risk. To the fullest extent permitted by law, We disclaim all warranties, explicit or implied, in connection with the Website and the Services and Your use thereof including implied warranties of title, fitness for a particular purpose or non-infringement, usefulness, authority, accuracy,completeness, and timeliness. Accordingly, the Services, including all content and functions made available on or accessed through or sent from the Website,are provided “as is”, “as available” and “with all faults" basis.

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6.2.     Jade Technologies LTD FURTHER DOES NOT UNDERTAKE THAT ALL DISPUTES WILL BE RESOLVED AND ALL FRAUD ATTEMPTS IDENTIFIED.          

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6.3.     We assume no liability or responsibility for any (a) errors, mistakes, or inaccuracies of any content included in the Website; (b) any interruption or cessation of transmission to or from the Services; or (c) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Services or Website by any third party.

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6.4.     You agree to hold Us harmless for any losses caused, directly or indirectly, to You and/or to any other third party, with respect to the Website and/or the Services and You shall bear sole responsibility for any of Your decisions made relying on the content of the Website and/or the Services.

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6.5.     In no event will We be liable to You or any third party for any special, direct,indirect, incidental, special, punitive, or consequential damages whatsoever,including any lost profits or lost data arising from Your use of the Website and/or the Services or other materials on, accessed through or downloaded from the Website or as part of the Services, whether based on warranty, contract,tort, or any other legal theory, and whether or not We have been advised of the possibility of these damages and in cases where judicial authority finds Us liable, Our liability shall not exceed the fees due to Jade Technologies LTD at the 6 months preceding to the event giving rise to the liability. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

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6.6.     We are not responsible for any disruption or technical malfunction of any telephone or network lines, computer online systems, servers or providers, hardware,software, failure due to technical problems or traffic congestion on the internet (or inaccessibility of the internet) or incompatibility between theServices and Your browser and/or Store systems and/or other equipment. Without derogating from the above, We do not assume any responsibility or risk for Your use of the internet.

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7.     Intellectual property rights

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7.1.     The Services and the Website including the algorithm used to provide the Services,the anonymized and aggregate data collected, the look and feel of the services,the content, including the video materials, text, photos, logos, any graphical display of data, designs, sound, figures, analysis, statistics, trademarks and any other content embodied in the Services and the Website are protected by Our intellectual property rights or of third parties.

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7.2.     As between You and Us, We retain all right, title and interest in and to the Services and the Website. The use of the Services and the Website does not confer on You any of the intellectual property rights embodied therein, other than the right to use such in accordance with the terms of these Terms.

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7.3.     You shall not, nor shall You allow any other party to modify, decompile,disassemble, reverse engineer, copy, transfer, create derivative works from, rent, sub-license, distribute, reproduce framed, republish, scrape, download,display, transmit, post, lease or sell in any form or by any means, in whole or in part, use for any purpose other than for using the Services and the Website pursuant to the Terms or otherwise exploit any of the contents of the Services and the Website without Our explicit, prior written permission.

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8.     Third party services or content

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8.1.     While using the Services, You may view content or services provided by third parties,including advertisements.

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8.2.     We do not control, endorse or adopt such content or services, and it may not always be accurate or current.

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8.3.     Without derogating from the generality of the foregoing, it is emphasised that all content provided by third parties are not provided by the Company or by anyone on its behalf, and We do not control, endorse or adopt any such content.

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8.4.     Accordingly,We recommend that You independently verify all information before relying on it, and any decisions or actions taken based upon such information are Your Sole responsibility.

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8.5.     Alert Services

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‍If you elect to subscribe to the Alerts Services, as defined below, the following will apply

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8.5.1.  “Chargeback Alert” and/or the“Jade Technologies Alerts” service (the “Alerts Service”) are provided by our proprietary risk engine and https://www.zerobounce.net/  (“Zerobounce”) and subject to the Zerobounce terms and conditions, including Zerobounce Master Services Agreement available in the following link, click here.

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8.5.2.     By subscribing, You hereby confirm that You read, understood, and consent to all of Zerobounce terms and conditions mentioned above. It is hereby clarified that the Alerts Services, to the extent provided to You, shall be deemed part of the Services for the purposes of these Terms.

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9.  Miscellaneous

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9.1.     We may, at Our sole discretion, amend, modify, terminate or discontinue, from time to time, any of the Services and/or introduce new Services. We shall not be liable for any loss suffered by You resulting from any such changes made and You shall have no claims against Us in such regard.

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9.2.     We may modify these Terms from time to time. When We do, We will provide notice to You by publishing the most current version and revising the date at the top of this page and any modifications shall be effective immediately upon such publication. By continuing to use the Website or the Services after any changes come into effect, You are deemed to agree to the revised Terms.

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9.3.     You agree that transmission of information to or from the Website does not create between You and Us any relationship that deviates from those specified in this Terms.

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9.4.     These Terms and the Privacy Policy, as amended from time to time, constitute the only valid agreements between You and Us, and no representation, promise, consent or undertaking, whether written or oral, that is not included in the Terms or Our Privacy Policy will be binding upon the parties.

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9.5.     No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.

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9.6.     If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and the remainder of these Terms shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

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9.7.     We may transfer or assign any and all of Our rights and obligations hereunder to any third party; without derogating from the above, the Website and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms.

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Data Processing

Last modified: 5th September 2023

Jade Technologies LTD provides chargeback mitigation solutions, chargebacks alerts services and ancillary solutions on behalf of its Merchants (the “Services”).

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For the purpose of receiving the Services, Jade Technologies LTD acts as a processor and the Users using Chargebackstop services provide Us with access to certain transaction data, which we process on their behalf in a manner described below in accordance with the merchant’s privacy policy.

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A. The Personal Data we receive from the Merchant or Merchant systems:

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‍Jade Technologies LTD connects to Your Payment Processor and Payment Gateway and is granted access to the following data retained by the Merchant:

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1. your name;

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2. your address;

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3. your email address;

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4. your phone number;

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5. details of the disputed transaction;

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6. details of the disputed order – including content, shipping information, etc.;

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7. additional information related to your disputed transaction from the merchant;

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8. your transaction history with the merchant.

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B. How we use your Personal Data received from the Merchant

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‍The following list outlines the purposes for which We may process Personal Data about you based on a legitimate interest pursued by the Company or third parties:

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1. In order to raise an alert to Our Users.

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2. In order to improve the Services, We offer, as well as to offer new ones.

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We may use Personal Data about you in order to improve the services We offer, as well as for the purpose of offering new ones; such processing will include, inter alia, developing better models for addressing chargebacks, resolving disputes, and identifying fraud patterns. We may continue to do so, even if the agreement with the Merchant is terminated.

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3. In order to perform analysis, including statistical analysis. We use various analytical measures (including statistical ones) in order to make decisions on various issues, including improving existing services and introducing and developing new ones.

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C. Disclosing your Personal Data

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‍We may also share Personal Data about you with third parties that provide Us with the following services:

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a. Storage and hosting providers, including cloud computing services;

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b. IP address information;

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c. Support;

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d. CRM data management;

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e. Accounting and legal services; and

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f. Research, analytical, technical, and diagnostic services.

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‍The Company may also share certain aspects related to Personal Data about you with other merchants in order to optimise its Services and improve fraud detection.

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‍We also retain anonymized and de-identified data to improve our services, detect chargeback and fraud patterns and develop new offerings.

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D. Data Security

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We implement appropriate technical and organizational measures to ensure an appropriate level of security to Personal Data, taking into account the risks that are presented by processing, in particular from an accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored, or otherwise processed. We do not guarantee, however, that it will not be subject to a security event.

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If you have any questions regarding the information provided on this page and your rights, you may contact us at [email protected] and we will address it in due course.

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