Last updated:
September 1, 2024
Jade Technologies LTD provides chargeback mitigation solutions, chargeback alert services, and related ancillary solutions (collectively, the “Services”). We are registered in England and Wales under company number 15043871, with our registered office at 7 Bell Yard, London, WC2A 2JR.
These terms (the "Terms") govern your use of the Services and our website located at https://chargebackstop.com (the “Website”).
By using the Services, you agree to these Terms. If you do not agree with any provision, you must cease using the Services and Website.
These Terms incorporate our Privacy Policy and Data Processing Agreement. By agreeing to these Terms, you confirm your acceptance of these additional policies.
2.1. To use our Services, you must:
3.1. To access the Services, you must create an account (“Account”) and connect relevant data sources.
3.2. During registration, you will provide certain personal details as outlined in our Privacy Policy, as well as information regarding your payment gateway, processor, or facilitator.
3.3. All information provided must be accurate, up-to-date, and complete. You will use a passwordless login system, and your email address will serve as your access credentials (“Access Information”).
3.4. You are responsible for maintaining the confidentiality of your Access Information and any activity on your Account. You must notify us immediately of any unauthorised access or security breach. We are not liable for any losses resulting from the unauthorised use of your Account.
3.5. It is your responsibility to keep the email associated with your Account up to date so that we can communicate with you. You will be considered to have received any notices we send to this email address.
4.1. Jade Technologies LTD processes customer information on your behalf for chargeback mitigation as per the Jade Technologies LTD Data Processing Agreement. You must ensure these processing activities comply with your Privacy Policy.
4.2. Alerts Accuracy & Resolution: We take reasonable steps to detect and filter invalid alerts. However, due to limitations such as lack of access to your Payment Service Provider (PSP) data, we may not always detect invalid alerts (e.g., transactions already disputed or refunded). If you receive an invalid alert, you may request a credit by contacting [email protected] or via live chat, providing evidence (e.g., a screenshot). If the request is valid, we will seek approval from the card networks for the credit. If the card network declines the credit request, the fee for the alert will remain payable. In some cases, we may, at our discretion, issue a partial credit.
4.3. Alerts Timeliness: Alerts are sent via email and displayed on our platform as soon as the data is available from the card network. You have up to 48 hours to respond to Ethoca alerts. If an alert is not useful (e.g., coincides with notifications from your acquirer), you may request a credit as outlined above.
4.4. Merchant Onboarding: We commit to enrolling you in Ethoca alerts and Verifi RDR services within a standard Service Level Agreement (SLA) of 10 working days. If we fail to meet this timeframe, you retain the right to terminate the agreement. The confidentiality of your transaction data is guaranteed under our Data Processing Agreement.
5.1. Jade Technologies LTD is entitled to fees for the Services. Fees are calculated on a daily usage basis, including for part-months, and are calculated in accordance with the proposal letter.
6.1. Your use of the Website and/or the Services is at your own risk. We disclaim all warranties, explicit or implied, including but not limited to title, fitness for a particular purpose, non-infringement, accuracy, completeness, and timeliness. Nevertheless, these provisions do not exclude our obligation to properly provide you with our service, namely, the delivery of chargeback alerts received through Ethoca/Verify RDR (in a way sufficient to identify a specific transaction, and before the chargeback is submitted to the acquirer for review under the standard procedures of the payment system). Both parties acknowledge that our service does not guarantee 100% provision of alerts for all possible transactions, nor does it guarantee that alerts will be provided on time in 100% of cases. However, incorrect or delayed alerts shall qualify for a refund of the fees paid for those specific alerts as provided in this agreement.
6.2. Jade Technologies LTD does not guarantee that all chargebacks will be resolved or all fraudulent transactions identified.
6.3. We are not responsible for errors, interruptions, or damages arising from technical issues beyond our control, including network failures, viruses, or bugs.
6.4. In the event we are found liable by judicial authority, our liability will be limited to the fees paid by you for the six months preceding the event giving rise to liability.
6.5. We will not be liable for any special, indirect, incidental, or consequential damages, including lost profits or data.
6.6. We are not responsible for internet connectivity issues or technical malfunctions outside our control.
7.1. All content on the Website and Services, including algorithms, data, designs, trademarks, and multimedia materials, are protected by intellectual property rights belonging to Jade Technologies LTD or third parties.
7.2. You may only use the Website and Services in accordance with these Terms and may not reproduce, distribute, or exploit any part of the Website or Services without our prior written consent.
8.1. You may view third-party content or advertisements while using the Services. We do not control or endorse such content and are not responsible for its accuracy.
8.2. You are encouraged to verify any third-party information before relying on it. Any decisions based on third-party content are your responsibility.
9.1. Service Modifications: We reserve the right to modify, discontinue, or introduce new Services at any time without liability. If such changes are made, we will notify you in advance if they materially affect your usage of the Services.
9.2. Changes to Terms: Any amendments to these Terms will be communicated to you 30 days in advance via email. You reserve the right to terminate the agreement with 30 days' notice following any changes.
9.3. Termination Clause: Either party may terminate or pause the provision of Services with 30 days' written notice. The client may request an earlier pause of the Services, and we will make reasonable efforts to accommodate such requests.
There are no termination or cancellation fees. However, all fees incurred from the notice period until the Services are fully paused or terminated and no further alerts are being received will remain due and payable.
Both parties reserve the right to initiate termination or suspension of the Services under these conditions.
Contact us via our website or email [email protected]