Reason code

This code is used when a transaction is processed using an invalid or incorrect cardholder number. Such disputes arise when the card number entered does not correspond to a valid account, leading to authorization errors.

How to address a chargeback under reason code 4753:

• Review Transaction Details: Examine your records to identify any discrepancies in the cardholder number used during the transaction.​
  
  
• Provide Documentation: If the transaction was processed correctly, submit evidence such as transaction logs, authorization records, and any correspondence with the cardholder.​
  
  

Acknowledge and Rectify Errors: If an error is identified, acknowledge the mistake and take corrective action, such as issuing a refund or reprocessing the transaction with the correct cardholder information.

To minimize the occurrence of chargebacks under reason code 4753:

• Implement Validation Checks: Utilize payment processing systems that automatically verify the validity of cardholder numbers before completing transactions.​
  
  
• Train Staff on Accurate Data Entry: Educate employees on the importance of entering correct card information and double-checking details before processing transactions.​
  
  
• Monitor Authorization Responses: Regularly review authorization responses to identify and address any issues related to invalid card numbers promptly.​
  
  
• Maintain Clear Communication with Customers: Ensure that customers are promptly informed of any issues with their payment information to facilitate quick resolution.

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