RN2 Credit Not Received

This code is used when a cardholder claims they were promised a credit/refund but never received it on their account.

• Cardholder returned merchandise but credit not issued
• Merchant promised refund but never processed
• Service was cancelled but refund not received
• Partial refund expected but not received

Provide evidence of:

• Credit was processed (transaction ID, date, amount)
• Credit posted to cardholder's account
• If no credit due, provide terms and conditions
• Documentation of why credit was not issued

To prevent this chargeback:

• Process refunds promptly
• Provide refund confirmation with transaction details
• Keep records of all credit transactions
• Communicate refund timelines clearly to customers