Consumer Disputes
RN2 Credit Not Received
Details
This code is used when a cardholder claims they were promised a credit/refund but never received it on their account.
- Cardholder returned merchandise but credit not issued
- Merchant promised refund but never processed
- Service was cancelled but refund not received
- Partial refund expected but not received
Timing to raise the dispute (Issuer/Cardholder)
120days
Timing to respond to the dispute (Acquirer/Merchant)
30days
How to respond?
Provide evidence of:
- Credit was processed (transaction ID, date, amount)
- Credit posted to cardholder's account
- If no credit due, provide terms and conditions
- Documentation of why credit was not issued
How to prevent?
To prevent this chargeback:
- Process refunds promptly
- Provide refund confirmation with transaction details
- Keep records of all credit transactions
- Communicate refund timelines clearly to customers