5 ChargebackStop Features Every High-Risk Merchant Should Care About
Chargebacks are costly, not just in terms of refunds and revenue but also through exposing businesses to network risk; compliance with Visa and Mastercard can come under threat.
Many teams out there continue to manage disputes manually, losing money, time, and control in the process; this is no longer an efficient process with the rise of chargebacks in today’s technological society.
ChargebackStop can help you: Our automated tools are incredibly efficient in lowering the operational and financial burdens that come with managing disputes. Here are five of ChargebackStop’s features that have been carefully designed to give merchants their money and time back:
1. Pre-Chargeback Alerts
ChargebackStop uses real-time monitoring to generate pre-chargeback alerts. These notify you when a dispute has been raised, allowing you to respond before a chargeback is officially filed. We work with Verifi RDR and Ethoca Alerts to issue these warnings, and through these networks, you can obtain further information about the transaction to help manage their chargeback rate.
With Ethoca Alerts, you are given transaction data such as the amount, date, and, in some cases, the card number, allowing the merchant to respond in the manner they deem appropriate, considering the information they have.
Verifi RDR, on the other hand, is an automated system that helps resolve disputes by following rules set by the merchant. For example, refunds might automatically be issued if they are under a certain price or if they fall under certain dispute reason codes.
ChargebackStop gives you access to both of these networks via one smooth dashboard.
Why is this useful?
Real-time chargeback prevention alerts are crucial as they can reduce your dispute ratio by 95%. We have integrated our platform with Mastercard, Visa, American Express, and Discover to provide you with the widest network reach. This is important as it means fewer chargebacks for your business, lower dispute rates, and significantly better merchant health metrics.
2. Chargeback Recovery Workflows
Chargeback recovery workflows are guided automated representment workflows that help merchants build strong dispute cases. This feature works by streamlining the process of gathering and submitting evidence to maximise your win rates.
The evidence that is gathered can include transaction records or delivery proof, but it ultimately depends on the reason code for the dispute. In the represenment, ChargebackStop will help you create a rebuttal letter with the evidence collected to submit to the acquiring bank.
Why is this useful?
This representment package allows merchants to recover revenue at a larger and faster rate with less repetitive effort, and it reduces the operational burden on support teams as it saves them time; therefore, it is incredibly useful.
3. Deep Payment Process Integrations
Deep payment processor integration is the native integration across customer relationship management (CRM), gateways, and processors to automate end-to-end chargeback handling.
To put it simply, ChargebackStop is directly connected to systems that merchants already use, and it is supported by Stripe, Ayden, NMI, ACI, Shopify, and more, so that everything works together automatically. This allows for a fully managed, hands-off experience for the chargeback process, from alert to refund to recovery and representment.
Why is this useful?
This feature is useful as it lessens operational lifting since teams won’t have to manually track chargebacks, it creates consistent workflows across multiple systems, and it shortens the time-to-value. This naturally leads to better customer relations.
4. Alert Automation Rules
This feature is a rules-based automation that either auto-refunds customers or pursues disputes based on merchant-defined criteria. These criteria can include the amount of the transaction, the date of the transaction, the reason code, the category, the customer’s location, and more.
For example, a transaction under $20 can be auto-refunded, while a purchase that is higher than that will trigger an inspection from a team member. These rules lead to smarter triage, lower costs, and a greater customer experience. ChargebackStop gives you complete flexibility in altering these rules to meet your preferences, depending on factors such as fraud levels and product value.
Why is this useful?
Alert automation rules align prevention and recovery strategy to long-term value, risk, and margin profiles. ChargebackStop’s automation helps lighten the manual workload of handling chargebacks and response time increases.
5. Automatic Alert Credits
Automatic alert credits are a form of proactive detection and crediting of invalid AOCA (Actionable Original Credit Alert) alerts before invoicing. This means that data is double-checked to catch errors or disputes that shouldn’t have been charged before the merchant is sent an invoice. Roughly 5-10% of all AOCA alerts tend to be invalid each month; for high-volume merchants, this can result in hundreds of thousands of dollars in annual credits.
Why is this useful?
Merchants are handed a trustworthy source for alerts, and they are provided with transparent billing, having no need for manual credit requests. This automation can decrease operational impact where teams would have had to continuously communicate with alert vendors or accounting teams to ensure the right disputes are being billed, and instead, they can focus on strengthening their prevention strategies.
Manage Your Disputes Better With ChargebackStop
Chargebacks and disputes don’t have to be difficult to manage. Thanks to our automated alert tools, representment support, and payment process integrations, merchants can run their business at a much more efficient rate.
With ChargebackStop, your prevention and recovery are managed for you under one platform. Book a free demo with us and let your business thrive.
