Reason code

This code applies when a cardholder disputes a transaction within the EEA, claiming the amount charged was unreasonable or incorrect. This may occur due to currency conversion errors, incorrect pricing, or miscommunication about the total cost.

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To address a chargeback under Reason Code 4834 for unreasonable amounts:​

• Provide Transaction Documentation: Submit clear, legible copies of the sales receipt or transaction record, detailing the transaction amount, currency, and any conversion rates applied.​
  
  
• Include Pricing Information: Provide evidence of the agreed-upon price, such as advertisements, menus, or contracts, to demonstrate that the charged amount aligns with what was communicated to the cardholder.​
  
  
• Currency Conversion Details: If applicable, include documentation explaining the currency conversion process and rates used at the time of the transaction.

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To minimize the risk of chargebacks under reason code 4834:

• Clearly Display Prices: Ensure that all prices are prominently displayed and accurately reflect the amount that will be charged, including any taxes or fees.​
• Communicate Currency Conversion Rates: When transactions involve currency conversion, inform customers of the applicable rates and obtain their agreement before processing the payment.​
  
  
• Issue Detailed Receipts: Provide itemized receipts that break down the total amount charged, including any additional fees or taxes, to ensure transparency.​
• Train Staff Thoroughly: Educate employees on the importance of accurate pricing and clear communication with customers regarding transaction amounts.

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