Reason code

This code is used when a cardholder questions the amount charged to their account, prompting the issuer to request additional information from the merchant. It's a preliminary step to gather details before deciding on further action.

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To address a retrieval request under Reason Code 6305:​

• Provide Transaction Documentation: Submit a clear, legible copy of the original sales receipt or transaction record, including details like the transaction date, amount, and description of goods or services provided.​
  
  
• Include Additional Relevant Information: If applicable, provide any correspondence with the cardholder related to the transaction, proof of delivery, or evidence of service fulfillment.

To minimize the occurrence of such retrieval requests under 6305

• Maintain Detailed Records: Keep comprehensive and organized records of all transactions, including receipts, invoices, and customer communications.​
  
  
• Ensure Clear Transaction Descriptions: Use recognizable business names and provide detailed descriptions of goods or services on transaction records to aid cardholder recognition.​
  
  
• Respond Promptly to Customer Inquiries: Address any customer concerns or questions about transactions quickly to reduce the likelihood of them initiating a retrieval request.