Reason code

Visa reason code 30 is a preliminary request for documentation initiated by the issuer at the cardholder’s request. It typically indicates that the cardholder has a concern about a transaction and wants to review more details before moving forward with a formal dispute or chargeback.

This is an opportunity for the merchant to provide evidence early in the process and potentially prevent a chargeback from occurring. Timely and thorough documentation can resolve the cardholder’s concern and close the inquiry without financial impact.

‍

Respond quickly with documentation that clearly supports the transaction:

• Provide receipts, order confirmations, or service agreements signed or acknowledged by the cardholder
  
  
• Include delivery confirmation, AVS/CVV match, or communication records that validate the purchase

‍

Be prepared for documentation requests with solid record-keeping:

• Store receipts and digital confirmation records in an organized, easily accessible system
  
  
• Make sure billing descriptors are clear and match the customer-facing brand
  
  

‍