Reason code

This code is used when an issuer requests transaction documentation from the merchant to assist in a fraud investigation. It's a non-financial inquiry aimed at gathering information to assess the legitimacy of a transaction before determining if further action, such as a chargeback, is necessary.

To address a retrieval request under reason code 6041:​

• Provide Transaction Documentation: Submit clear, legible copies of the original sales receipt or transaction record, including details such as the transaction date, amount, and description of goods or services provided.​

• Include Additional Relevant Information: If available, provide any correspondence with the cardholder related to the transaction, proof of delivery, or evidence of service fulfillment.​

• Highlight Security Measures: Detail any security protocols followed during the transaction, such as verification of identification, use of CVV codes, or address verification services (AVS).

‍

To minimize the occurrence of retrieval requests under reason code 6041:

• Implement Robust Fraud Prevention Measures: Utilize tools such as AVS, CVV verification, and 3D Secure authentication to reduce the risk of fraudulent transactions.​
  
  
• Maintain Clear Transaction Records: Ensure that all transaction records are detailed and easily accessible, including customer information and purchase details.​
• Monitor Transactions for Suspicious Activity: Regularly review transactions for unusual patterns or behaviors that may indicate fraudulent activity.​

• Educate Staff on Fraud Prevention: Train employees to recognize and handle potentially fraudulent transactions effectively.

‍