Reason code

This code is used when a cardholder disputes a transaction, claiming that the goods or services they paid for were not received. Such disputes can arise from various situations, including:​

• Goods not delivered by the agreed-upon date.
• Services not rendered as promised.
• Failure to notify the cardholder of delays or issues in fulfilment. 

These disputes may result from merchant errors, fulfillment issues, or misunderstandings.

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To address a chargeback under reason code 4755:

• Provide Proof of Delivery or Service: Submit documentation demonstrating that the goods were delivered or services were rendered as agreed. This may include tracking information, delivery receipts, or service completion confirmations.​
  
  
• Communication Records: Include any correspondence with the cardholder regarding the transaction, delivery schedules, or service appointments.​

• Refund Evidence: If a refund was issued before the chargeback, provide proof of the credit to the cardholder's account.
  
  

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To minimize the occurrence of chargebacks under reason code 4755:

• Ensure Timely Fulfillment: Deliver goods and services within the promised timeframe.​
  
  
• Proactive Communication: Inform customers promptly of any delays or issues in fulfillment and offer solutions or alternatives.​

• Obtain Delivery Confirmations: Use tracking services and require signatures upon delivery to confirm receipt of goods.