American Express (Amex) reason code C05 applies when a cardholder disputes a charge because they canceled an order for goods or services, but the merchant did not process a refund. This reason code indicates that the customer expects a refund but claims it was not received after canceling their purchase.
Merchants can either issue a refund or credit, or respond to the dispute by providing proof that the cancellation request was not processed or that no refund was owed under the agreed terms.
There are several ways to respond if a dispute is filed under this reason code:
To prevent disputes under C05, merchants should:
By addressing cancellations promptly and ensuring transparency, you can minimize the risk of disputes.