We alert you when a cardholder is raising a chargeback with their bank or issuer in near real-time. Empowering you to refund the transaction avoiding the chargeback altogether. Network alerts are powered by the Ethoca & Verifi network.
Eliminating chargebacks means you get rid off operational costs and dispute fees. Feel reassured knowing your dispute rate is completely under your control.
Our team are experts in navigating the chargeback world. We can build a custom plan and strategy to optimise for whatever matters to you most. Whether it be reducing your dispute rate, reducing operational costs, increasing payment performance, we've got your back.
We utilise dual alerting mechanisms: bespoke (based on our own data) and external (sourced from Visa and Mastercard). Through our bespoke alerts, we analyse the data from your payment processing platforms, such as Stripe, to predict potential chargebacks. We then offer actionable recommendations to prevent these chargebacks from coming to fruition. Regarding external alerts, we obtain them from Ethoca (owned by Mastercard) and Verifi (owned by Visa). When a chargeback is initiated, we receive an immediate notification, allowing you to process a refund before it's finalised. This ensures you effectively avoid the chargeback altogether.
We offer an all-in-one solution to save on the costs of chargebacks, boost payment conversion rates, and ensure that businesses aren't jeopardised by excessive chargebacks.
If you're using Stripe, you might be losing an average of £20 on every chargeback. We aim to reduce this loss by identifying potential chargebacks before they occur.
The primary advantages include savings on chargeback fees, decreased operational costs, enhanced payment conversion rates, and the expertise of a team that has managed payments at software firms for decades.
You can book a demo with our experts who can provide a personalised demonstration of the platform and offer advice and guidance on improving your chargeback stance.
Our team are here 24/7 to answer any questions you might have. You can email support@chargebackstop.com, use the live chat feature on our website or reach us via the Contact us page.