The phase in a chargeback dispute before it reaches the final arbitration stage, offering one last chance for resolution between the parties.
When chargeback disputes escalate, pre-arbitration represents a final opportunity to present evidence and resolve issues before harsher consequences set in. Understanding this bridge between re-presentment and arbitration empowers merchants to seek equitable outcomes.
Pre-arbitration occurs after an initial chargeback and denied representment, but before filing for full arbitration. Within this window, new compelling evidence can still surface to overturn disputes.
Pre-arbitration cases may cover items such as:
The goal is swaying banks by finally amassing irrefutable evidence of the transaction's validity.
To leverage pre-arbitration successfully:
With persistence and preparation, pre-arbitration can snatch victory from the jaws of defeat.
Pre-arbitration represents a ray of hope when chargeback cases darken. While not guaranteed to work, it provides one last channel to reverse improper disputes by introducing overlooked evidence. For merchants, pre-arbitration done well delivers redemption.