The process by which conflicts arising from transactions, especially chargebacks, are settled between cardholders and merchants.
In the world of payments, disagreements between consumers and merchants inevitably arise. Navigating these disputes requires diplomacy and skill. Understanding best practices for payment mediation enables equitable solutions.
Payment mediation involves an impartial third party facilitating resolution between two opposing sides of a transaction gone awry. Mediators clarify facts, interpret policies, and propose fair compromises.
Masterful mediation transforms mishaps into renewed trust.
Payment problems test relationships between merchants and consumers. Impartial mediation helps establish liability fairly while preserving rapport on which commerce relies. With skillful arbitration, opposing sides become partners again.